Our 90-Day Warranty
We stand behind our work with a comprehensive warranty on all repairs
Last Updated: December 30, 2025
Warranty Coverage Overview
At Downtown Mobile, we guarantee our workmanship and the quality of parts used in your repair. Every repair comes with a 90-day warranty covering both parts and labor.
What's Covered
Our 90-day warranty covers the following:
- Defective Parts: If a replacement part fails due to a manufacturing defect within 90 days, we'll replace it at no charge.
- Workmanship Issues: If the specific repair we performed fails due to our workmanship, we'll fix it free of charge.
- Same Issue Recurrence: If the same problem we repaired comes back within 90 days under normal use, we'll re-repair it at no cost.
What's NOT Covered
Our warranty does not cover:
- Physical Damage: New drops, impacts, cracks, or physical damage that occurs after the repair.
- Liquid Damage: Water damage or liquid exposure that occurs after our repair.
- Unauthorized Repairs: Devices that have been opened, modified, or repaired by another party after our service.
- Normal Wear and Tear: Battery capacity degradation over time, cosmetic wear, or other normal aging.
- Unrelated Issues: Problems with parts or functions we didn't repair.
- Misuse or Abuse: Damage resulting from misuse, abuse, or failure to follow device care instructions.
- Software Issues: Operating system problems, app crashes, or software-related issues (unless software service was specifically performed).
How to Use Your Warranty
1
Contact Us
Call us at (209) 585-1104 or visit our shop to report the issue.
2
Bring Your Device
Bring your device and original receipt to our shop for inspection.
3
We'll Make It Right
If the issue is warranty-covered, we'll repair it at no charge. Most warranty repairs are completed same-day.
Important Notes
- •You must present your original repair receipt to claim warranty service.
- •Warranty claims must be made within 90 days of the original repair date.
- •We reserve the right to inspect the device to determine warranty eligibility.
- •Warranty is non-transferable and applies only to the original customer.
Questions About Our Warranty?
If you have questions about our warranty policy or need to make a warranty claim, we're here to help: